


Frequently Asked Questions
Experience the convenience of Latsume™! We fulfill and ship worldwide in just 5 to 10 business days, ensuring you receive your products quickly and reliably.
Returns are accepted within 30 days if items are unused and in original packaging. Contact customer service for assistance.
Yes, we ship internationally! Shipping costs and delivery times may vary based on your location
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.
If you need to change or cancel your order, please contact us as soon as possible. We can make adjustments if your order hasn’t been processed yet.
You can contact our customer service team via email at latsume@latsume.com or by using the contact form on our website. We’re here to assist you!
If you receive a damaged item, please contact our customer service within 48 hours of delivery. We will assist you with a replacement or refund.
If your discount code isn’t working, please make sure to carefully read the instructions or terms provided with the code. Common reasons it might not work include:
- The code has expired or is no longer valid.
- It only applies to certain products or requires a minimum purchase amount.
- There may be typos or extra spaces when entering the code.
- The code cannot be combined with other offers or sale items.
Always double-check the promo details to ensure eligibility. If you’ve followed all the instructions and still face issues, please contact our customer support—we’re here to help!
Are there discounts that apply automatically at checkout?
A: Yes, we offer automatic discounts that are applied directly at checkout without the need for a discount code. For example:
- Seasonal Promotions: During special events or holidays, we may offer site-wide discounts that are automatically applied to your cart.
- Bulk Purchase Discounts: When you purchase a certain quantity of a product, a discount may be automatically applied.
- Loyalty Rewards: Registered customers may receive automatic discounts based on their purchase history.
These automatic discounts are designed to make your shopping experience more convenient and rewarding. Be sure to check our website or subscribe to our newsletter to stay informed about current promotions.
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